1. HOW CAN I CHANGE OR CANCEL AN ORDER?

We cannot make any changes once your order has been placed, but you may be able to cancel your order and place a new one instead.

A. If the order has not yet been paid for, please log into your Zahler’s account to cancel it;

B. If order payment has already been made, please contact our customer service team at Sales@Zahlers.com for order cancellation and a refund.

2. IF I AM MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?

We may have shipped your items in separate parcels; please check your emails to see if any of your items will be arriving separately.

If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to ensure you are not missing anything.

If an item is missing, please contact Sales@Zahlers.com with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.

3. HOW CAN I CHECK THE ORDER STATUS IF I PURCHASED IT AS A GUEST?

When you placed the order, we have already registered a Zahler’s account with your email address automatically. Customer can reset the passwords and log in the Zahler’s account to check the order status then.

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