Privacy policy

This Privacy Policy describes how Zahler’s (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. It also ensures compliance with 10DLC regulations.

Contact Information

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@zahlers.com or by mail at:

Advanced Nutrition by Zahler’s
101 Henley Avenue
New Milford, NJ 07646, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interaction with the Site, and information necessary to process your purchases. If you contact us for customer support, we may also collect additional information. Personal Information refers to information that can identify an individual. Below is a summary of what we collect and why:

1. Device Information

  • Purpose: To load the Site accurately and optimize user experience.

  • Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.

  • Personal Information Collected: IP address, browser type, time zone, cookie data, pages viewed, search terms, and interactions with the Site.

2. Order Information

  • Purpose: To fulfill orders, process payments, provide customer service, and ensure fraud prevention.

  • Source: Information provided directly by you.

  • Personal Information Collected: Name, billing and shipping addresses, payment details (excluding full credit card information), email address, and phone number.

3. Customer Support Information

  • Purpose: To provide customer service and improve our offerings.

  • Source: Information provided directly by you.

  • Personal Information Collected: Name, contact details, and any additional information you provide during communications.

4. SMS and Phone Numbers

  • Purpose: Phone numbers collected are strictly used for account-related communications, transactional updates, and customer service.

  • Policy: We do not share phone numbers with third parties for any purpose. Compliance with 10DLC ensures these numbers are used solely for conversational and informational purposes.

Sharing Personal Information

We only share Personal Information with service providers as necessary to fulfill our obligations and improve your experience. Examples include:

  • Shopify: We use Shopify to power our online store. Read more about their privacy practices here.

  • Compliance: To comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioral Advertising

We may use your Personal Information to deliver targeted advertising. For instance:

  • Google Analytics: Helps us understand site usage. Opt out here.

  • Cookies: We use cookies for ad personalization and site optimization. Learn more about managing cookies below.

To opt out of targeted advertising:

Using Personal Information

Your Personal Information is used for:

  • Providing our services.

  • Processing transactions.

  • Communicating with you about orders, updates, and offers.

  • Improving the functionality of the Site.

10DLC Compliance

We collect phone numbers solely for account-related purposes, including updates, transactional information, and customer support. These numbers are not shared with any third parties, ensuring compliance with 10DLC and protecting customer privacy.

Retention

We retain your Personal Information for as long as necessary to fulfill our obligations unless you request its deletion. Contact us to initiate data deletion.

Cookies

Cookies are small text files used to improve your experience. Examples include:

  • Functional Cookies: Necessary for the website’s functionality.

  • Analytics Cookies: Track user behavior to enhance our services.

You can manage cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Site.

Your Rights

If you are a resident of certain jurisdictions, you have the following rights regarding your Personal Information:

  • Access and Portability: Request a copy of your data.

  • Correction: Update inaccurate information.

  • Deletion: Request the removal of your data.

  • Restriction: Limit how your data is used.

  • Objection: Opt out of specific uses of your data, such as direct marketing.

To exercise these rights, contact us using the details above.

Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Please review this page periodically.